Steve Johnson

Director of Reimbursement Consulting

Steve began his career in the EMS industry in 1985, gaining valuable experience while serving as an EMT and later as Director of a municipal ambulance service in Minnesota. As an ambulance service administrator, Steve established his expertise in areas of operations, billing and administration. Steve also has significant EMS educational experience. He established and served as Training Coordinator and Lead Instructor for a State Certified EMS Training Institution for EMTs and First Responders. Steve served on both the Rules Work Group and the EMS Advisory Council to the Minnesota State Department of Health. He joined the staff of a large, national billing and software company, where he was a frequent lecturer at national events and user group programs. For over seven years, Steve served as Director of a national ambulance billing service and was responsible for all aspects of managing this company, including reimbursement, compliance and other activities for ambulance services throughout the nation.

Steve served as the founding Executive Director of the National Academy of Ambulance Coding (NAAC),
overseeing all activities of the Academy, including the Certified Ambulance Coder program, the nation’s
only coding certification program specifically for ambulance billers and coders. As the Director of Reimbursement Consulting with Page, Wolfberg & Wirth, Steve is involved in all facets of
the firm’s consulting practice. Steve works extensively on billing and reimbursement-related activities,
performing billing audits and reviews, improving billing and collections processes, providing billing process assessments, billing and coding training, conducting documentation training programs, and performing many other services for the firm’s clients across the United States.

Steve regularly presents at EMS conferences throughout the United States and has authored articles and
columns for several EMS industry publications.

Steve is also a licensed private pilot and enjoys an active role in his church.

My Sessions

Top Ten “Phrases of Rejection” The Words That Lead to Denied Claims

Atrium 2

Some phrases from patient care reports – like “transported without incident,” “transferred to stretcher” or “transported in position of comfort” – are commonly-used in patient care documentation but add nothing (or very little) to painting an accurate and complete picture of the patient’s clinical condition. Worse yet, these seemingly innocuous phrases are often cited by […]