Cookies and tracking
Our website uses code written by the Barbican, built on open source code. Your web browser connects to a number of web services when you access our website, not just our web server at barbican.org.uk. We rely on various web services, some of which are operated by the Barbican, and some of which are operated by third-party companies. These web services may host website code that runs in your browser or digital assets such as images, video and audio.
We use some third-party web services to load scripts (website code) that runs in your browser when you access our website. Some of these scripts are essential for our website to work, and include scripts used for security and maintenance. Some help us analyse how people are using our website. Others help us understand how well our online advertising is working, including advertising placed by our agents, and by our artistic partners and their agents.
Scripts may send data, such as data about the page you are viewing and the tickets or other products you buy, to a third party. We ask for your consent before we allow non-essential scripts to send data to third parties. Please see below for more on what we consider essential.
The web services we use, including those provided by third parties, may save information on your computer using your web browser's cookies and local storage features, then access that information during your visit and when you return to our website later. What are cookies? Some cookies help our site work properly and others improve your experience. Others support our analytics and targeting. When third-party web services save data on your computer, they can build up a record of your visits to many websites. This is known as cross-site tracking. If you only consent to essential cookes, no cross-site tracking will take place.
Most browsers, unless you have changed the settings, will allow our website to save and retrieve the information it needs to work. If your browser blocks third-party cookies then you can still use all the features on our website and no cross-site tracking will take place. Some features of our website will not work if your web browser is configured not to allow any cookies to be set at all.
Essential scripts and cookies enable site functionality.
Cookies set by the domain crisp.chat or starting with crisp are essential cookies set by our live chat app, Crisp Chat.
We use New Relic (cookies set by nr-data.net) and Datadog (cookies set by datadoghq.eu) to help us monitor how well our website is performing and to note when users are encountering errors.
Cookies set by tickets.barbican.org.uk and spektrix.barbican.org.uk are essential cookies used by our ticketing and CRM platform Spektrix and are generally deleted after a few days or when you close your browser.
Analytics scripts provided by third-party web services send data in real time to third-party web services. They allow us to count page visits and traffic sources and to collect information about how users interact with our site. These services set cookies on your computer. Analytics code will only be run, and the associated cookies set, if you select Yes, that's fine on the popup that appears when you first visit our website, or if you select Let me choose and then opt in to Analytics.
We use services provided by Google (cookies set by google.com or whose names start with _g) and Hotjar (cookies set by hotjar.com or whose names start with _hj).
Tracking & Targeting
We include scripts on our website that send data in real time to third-party companies about your behaviour on our website, including the pages you visit and the products you buy. These services identify you by a cookie and may track your behaviour across websites. This code will only run, and cookies will only be set and retrieved, if you choose "Yes, that's fine" from the popup that appears when you first visit, or if you select Let me choose and then opt in to Tracking & Targeting.
We place tracking code provided by:
- Google (cookies starting with _g)
- Facebook (cookies set by facebook.com)
- Twitter (cookies set by twitter.com)
We use a service to track visits to pages on our website about specific events, as well as confirmed ticket purchases for those events, using code that sets a cookie for adsrvr.org provided by our media partner FiftyMedia.
On behalf of the Royal Shakespeare Company (RSC) we may include a tracking script from Quantcast that will run when you look at information about or buy a ticket for an RSC event. Your personal data may be processed on behalf of the RSC by Quantcast and the RSC's agency DeWynters.
On behalf of Trafalgar Entertainment we may include a tracking script from Facebook that will run when you look at information about or buy a ticket for Anything Goes. Your personal data may be processed on behalf of Trafalgar Entertainment by Facebook and by Trafalgar Entertainment's agency Sine Digital.
The Barbican Centre takes the security of your personal information seriously. Our systems are regularly security tested and audited. When you use our website, all the data you send or receive is encrypted.
This is the [website] of the Barbican Centre, which is owned, funded and managed by the Corporation of London.
By using this website the [User] agrees to be bound by the "Terms and Conditions of Use" and if the User purchases any goods or services from the website agrees to be bound by the "Conditions of Sale" and any specific conditions set out.
We support the following web browsers:
Windows: Firefox, Chrome, Edge and Internet Explorer 11 (although we do not recommend using Internet Explorer)
Mac: Safari, Chrome, Firefox
Web browser connections are encrypted using a minimum of TLS v1.2
The Barbican Centre is committed to the highest standard and quality of information and every attempt has been made to present up-to-date, accurate information.
However the Barbican Centre gives no warranty as to the accuracy of the information on this website and accepts no liability for any loss damage or inconvenience caused as a result of reliance on such information.
Although the Barbican Centre takes all reasonable measures to ensure that the information provided to it from third parties is accurate and not defamatory or offensive it cannot control the content or take responsibility for pages maintained by external providers or linked pages
In accessing information from this website the User agrees to be bound by these Terms and Conditions of Use as set out below. This website contains proprietary notices and copyright information, the terms of which the User agrees to observe and follow.
The User assumes full responsibility for the protection of their computer system including computer hardware software and stored data on their computer system including hardware software and stored data of third parties who may access or be otherwise connected to the User's computer system. The User will assume the responsibility of ensuring that program or other data downloaded or otherwise received from this website are free from viruses, worms, Trojan horses or other items of a destructive nature.
The Barbican Centre makes no representations as to the security quality or propriety of any website which may be accessed through this website and accepts no liability for the content or for any loss or damage caused or alleged to have been caused by the use of or reliance on information contained in such websites or goods or services purchased there from. Connected websites accessed through this website are independent websites over which the Barbican Centre does not exercise any control whether financial editorial or of any other kind and are not in any way endorsed by the Barbican Centre.
Information contained in this website may contain technical inaccuracies or typographical mistakes. Information may be changed or updated without notice and any queries relating to the information including queries as to its currency and accuracy should be addressed to the person or persons stipulated in the Specific Conditions on the appropriate pages relevant to the goods or services sought.
All information made available from within this website is provided "as is" for information purposes only and without warranty of any kind either express or implied including but not limited to any warranties as to non-infringement of rights merchantability or fitness for a particular purpose.
View Barbican's Conditions of Sale.
‘User’ a Barbican Member, customer or visitor to the Barbican website;
‘Website’ the network location on the World Wide Web written in hypertext mark-up language (or other World Wide Web compatible language) format developed in accordance with these terms and conditions containing digital text, graphics, sound, and video which is the Customer’s proprietary site stored on a server and accessed via the Internet, being identified as ‘www.barbican.org.uk’.
NHS Test and Trace
For 21 days after your visit we may be asked to share your name and contact details with NHS Test and Trace to help them identify people who may have been exposed to COVID-19. If you would like to opt-out of this use of your data, please email [email protected]